Help Guide
Payment Acknowledgment
This feature enables you to automatically send a customized payment acknowledgment message to your customers after a successful transaction.
You can personalize the message with details such as the transaction amount, date, and customer name.
You can use the following placeholders in your acknowledgment message to dynamically include transaction information:
- {{name}} — Customer's first name.
- {{amount}} — Transaction amount.
- {{date}} — Transaction date.
- {{transaction_id}} — Unique transaction identifier.
- {{shortcode_name}} — The name of your shortcode as defined in your property settings.
For example, you can send a "Thank you message" to your customers as follows:
Thank you, {{name}}. We received your payment of {{amount}} on {{date}}. REF: {{transaction_id}}. Have a great day! ~ {{shortcode_name}}
This will send an SMS to the customer with the following:
Thank you, John. We received your payment of 200 on 23 Jul 2025 15:39. REF: TGN36GKBX5. Have a great day! ~ Space X Limited
Note: The standard SMS character limit is 160 characters for messages using the GSM character set. If you use Unicode characters, the limit is 70 characters. Exceeding these limits will result in the message being split into multiple parts, and you will be charged for each part.